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Billing and Licenses

Information about licenses and payments for Netpeak Software

  • What is license? What is the difference between a license and subscription?

    License gives you an access to Netpeak Software products. What’s special about license: You can buy licenses for 1 or 12 months. The longer the duration of the license you buy, the cheaper the price y...

  • How to buy licenses for several people, department, company?

    When you buy licenses for several users, you need to create an account for each of them and choose an administrative one to make a purchase from it. You need a separate account and license for each us...

  • What payment methods do you have?

    You can use the following payment methods: Credit сard. Paypal. Bonuses for affiliates. You can pay for Netpeak Software products using these bonuses and they will be multiplied by 1.5. Only full pric...

  • How to pay via bank wire transfer?

    To pay via bank wire transfer you need to contact our Сustomer Support. We want to notice that you can pay via bank wire transfer only if amount of your purchase equals or is more than $150. Tax rate ...

  • How to get an invoice after completing a purchase?

    To generate an invoice for completed payment you need to: Go to the ‘Subscriptions‘ tab. Fill in the billing details for invoices. You can change them any time. Download an appropriate invoice or gene...

  • How to get a refund after a purchase?

    We guarantee refund in 14 days after initial purchase. Contact us in the most convenient way for you with reasons for a refund....

  • Why was my payment declined?

    Sometimes banks decline payments for security reasons. In such case, it’s usually enough to call your bank and approve that it was your decision to make this purchase. Most common cases of payment dec...

  • How to manage credit cards connected to my account?

    You can have several cards in your account. Card will be connected to your account after a successful payment. One of them can be used as default for auto renewals.In order to manage credit cards conn...

  • How to get a discount or free access to the product?

    We quite often hold special offers and giveaways dedicated to different holidays and events. Make sure to read our newsletters and follow us on Facebook, Twitter and LinkedIn to be in the know of late...

  • How to upgrade a Netpeak Spider license

    How to upgrade a Netpeak Spider license from the Standard to the Pro plan To enable the Pro plan for Netpeak Spider and use all the features available for white label reports, you can use one of the f...

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