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Why can’t I log on to the programs?

If you can’t log on to Netpeak Software programs, it can be caused by one of the following reasons: 

  • Account email and/or password were entered incorrectly in Netpeak Launcher. In that case, please, check the correctness of entered credentials – they must be similar to those ones, which you use on . If you don’t remember your password, please click the ‘‘ button, enter your email address and follow the instructions that will be sent to your email.

  • Number of active devices is exceeded. Learn more in the ‘’ article.

  • There is no active license on a program, which you want to launch. To continue using Netpeak Software programs without any restrictions, you need to and . Further work with projects will be possible only in free trial access mode.

  • Specification of your device doesn’t match system requirements. Please, read about relevant system requirements for and .

  • The problem is individual. In that case, please contact our Customer Support.
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